No-shows cost you the slot and the hour.
An appointment reminder text goes out at the right times before every booking, with a one-tap way to confirm or reschedule. Clinics, salons and trades can reduce no-shows without anyone at the front desk making calls. Melbourne-based, working Australia-wide.
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Where it goes wrong
An empty chair is money you cannot get back
When a client does not turn up, the slot sits empty and the hour is lost. It is hard to fill at the last minute, and you still pay for the room, the staff and the materials.
Ringing to confirm eats your day
Calling every client the day before is a job in itself. It gets skipped when the day is busy, which is exactly when a no-show hurts most.
You hear about cancellations too late
A client changes their mind and tells nobody. You find out when the door stays shut, with no time left to offer the slot to someone on the waiting list.
What we set up
Appointment Reminder Automation, done for you
Reminder texts at set times
Automated appointment reminders go out before each booking, for example a few days ahead and again on the morning. The timing and wording are agreed with you, and each appointment reminder text names the time and place clearly.
One-tap confirm or reschedule
The client replies or taps a link to confirm, or to pick another time. No phone tag, and no one needs to be at the desk to take the call.
A freed slot flagged to you
If someone cancels or does not confirm, you get a notification straight away. That gives you time to offer the slot to someone else instead of finding out when the client fails to show.
A review request after the visit
Once the appointment is done, the client can get a short thank-you with a link to review you on Google, using the same neutral link for every client.
How it works
Start with a free 30-minute audit. If there is a useful fit, we agree on scope, timing, price, testing, and handover before work starts. Built by an ex-Zendesk software engineer in Melbourne, working Australia-wide.
See the full processFAQ
Common questions
Will it actually reduce no-shows?
Reminders make it easy for clients to confirm or change a booking, and that is what helps. We will not promise a number, because it depends on your clients and how you book. What changes is consistency: every client gets a reminder, not just the ones you had time to ring.
What software do I need?
Usually nothing new. We connect to the booking system or calendar you already use, and add the reminder messages on top. If bookings live in a spreadsheet or a calendar, that can work. If you use a paper diary, we would first move your bookings into a simple calendar.
Can clients reschedule themselves?
Yes. Each reminder includes a simple way to confirm or ask for another time. You choose whether changes happen automatically or come to you for approval first.
Does it work for tradies with site visits, not just clinics and salons?
Yes. A booked site visit or quote appointment can get the same reminders. It suits any business where a no-show wastes your time.
What does appointment reminder automation cost?
It is scoped in the free 30-minute audit, because it depends on the booking tool you use and how many reminders you want. A price is agreed before any work starts. There is no lock-in on support afterwards.
Tired of no-shows? Book a free 30-minute audit.
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