AI receptionist for clinics

The front desk is with a patient. The phone still gets answered.

For dental, physio, chiro, podiatry and other allied health practices in Melbourne. A phone receptionist that answers in English or Mandarin, books into your calendar where your booking system allows it or takes the details for your front desk to confirm, and puts people through to your team when they need a person.

Book a free 30-minute audit

Calls it handles

The calls that interrupt your day

Set up around your hours, your prices and your rules.

New patient booking

It takes the caller's details one question at a time, offers free times and books the one they pick where your booking system allows a connection, otherwise it takes the details for your front desk to confirm, and sends a confirmation text.

Reschedule or cancel

A patient who rings to move or cancel an appointment can do it on the call, without waiting for the front desk to be free.

After-hours enquiry

Nobody is transferred after hours. The caller is told someone will call them back, and the receptionist makes sure it has their name and number. Your team gets a text and a summary straight after the call.

"Can I speak to someone?"

In your opening hours, a caller who asks for a person is put through. Your team hears who is calling and why before taking the call.

Stays inside your rules

It says what you would say, and nothing more

Anything it cannot answer becomes a call back for your team.

  • It never gives clinical advice and never triages symptoms. Questions like that go to your team.
  • If a caller describes an emergency, it tells them to call 000.
  • It only says the prices and offers you approve, word for word, and never estimates a fee.
  • It never pretends to be a person. Asked, it says it is a virtual assistant, and it tells every caller the call is recorded.
  • You decide when it transfers, and to whom, and in which hours.

The receptionist has been live since October 2026 for a Melbourne cabinet company, answering their business line. We have not set it up for clinics and dental practices yet. The same system is built to fit your hours, your calendar and your rules. See everything it does or watch a real after-hours call.

Questions

Before you ask

Does it work with Coreplus, Cliniko or the booking system we already use?

It depends on what your booking system lets outside tools do, and we check that in the free audit. Where the system can connect, the receptionist books straight into it. Where it cannot, the receptionist takes the details and your front desk confirms the booking. We do not promise a connection to any particular system before we have looked at yours.

What about patient privacy?

Callers are told the call is recorded. What is recorded, and where it is stored, is set up with your clinic to fit your privacy obligations. We are not lawyers, so for anything specific to your profession, check with your own adviser.

Will it tell a patient what to do about their symptoms?

No. It never gives clinical advice and never triages. If a caller describes an emergency it tells them to call 000, and anything else clinical becomes a call back from your team.

Will patients know they are talking to AI?

Yes. It introduces itself as your virtual assistant and says the call is recorded. If a caller asks for a person during your hours, it puts them through.

Can it speak Mandarin?

Yes. It greets every caller in English and Mandarin and replies in the language the caller uses.

What does it cost?

It is quoted after a free 30-minute audit, because it depends on your call volume and what it connects to. The phone line and call minutes have a running cost, which we work out with you before anything is built.

Missing a few calls a week rather than dozens? Missed-call text-back may be all you need.

Find out what your phone needs

In a free 30-minute audit we look at how calls reach you now, what gets missed, and whether a receptionist, a text-back or something simpler fits.

Book a free 30-minute auditSend details instead